COMPLAINTS AND GUARANTEES

If the goods you have purchased are defective, we will fully comply with the statutory warranty requirements (i.e. that you can expect that from the product for which the product is intended). If you have a complaint about obvious material or manufacturing defects in goods supplied by us, including transport damage, you can inform us by returning the goods without delay together with the Returns Form.

Complaints

In the event of a complaint, we always look at the legal guarantee that applies to the complaint you have submitted. This means that the article must do what you can reasonably expect from the article. In addition, you are only entitled to a warranty with a well-founded complaint. A complaint will not be processed if it is caused by:

- Damage due to intent or negligence
- Improper use or negligent maintenance
- Normal wear and tear
- Damage due to failure to observe the instructions for use or failure to observe them correctly

We recommend that you first report any complaints to us by emailing  customerservice@ready2ware.nl .

After you have submitted a complaint to us, we will assess it together with the manufacturer. If your complaint is justified, we will replace the product within the warranty period.